Reviews - Page 29

I have called tech support countless time in the past - I am sole practitioner CPA Controller not a IT technician.

Today, I was extremely lucky to have Thomas at Companion-Link be assigned to my ticket that had been outstanding for some time.

He was patient and precise. Thomas took time to direct me as well explain what he was doing. He even did some trouble shooing and suggested that I sync using USB port and not the old method of WiFi sync. This recommendation turned out to be a perfect idea saving me significant time when doing the sync!

Not one technician in over 15 years being a customer ever matched his quality of customer service and phone patience! The company should give this technical pro a bonus and/or promote him to teach other technicians.

In summary, Thomas is a most wonderful ambassador for your company!

I've called tech support countless times as an IT professional over 34+ years and this time I was lucky enough to get Renee at CompanionLink.

She was helpful, efficient, effective and thoroughly pleasant to work with.

Not one technician in every 100 calls over my career ever matched her quality of customer service. Someone should give that lady a promotion.

PS And I love CompanionLink for Outlook, having used it for years. Plan to use it for years more, especially with support like Renee's.

Take a LOOK at these responses:

"To ensure I am understanding correctly..."

and

"Let's get to the bottom of this for you!"

Each message written with such good cheer and verve - can't sufficiently express how well Renee did helping me!!

Mapping the multiple variables of Outlook - could there be HUNDREDS of little switches?! - not to mention the added layer of Android, COMBINED with the number of different ways you can connect - I went with Bluetooth in the end, disbling Bluetooth visibility on my PC and Phone (hint for PC users - you need to CLOSE the Bluetooth settings or , even when set to hide, it will still be visible unless the Win Settings window for Bluetooth is actually shut)…

To map all of this into a beautiful interface that acts just like Outlook on your Android phone...well, to do all that you'd need to be thinking in four or five different planes.

And, THEN...to get panicked people - "My data!" - writing in from time zones around the world. Paid customers. Wow...MORE than a challenge.

But, I've got to tell you, Companionlink does the job. And, in helping you get onboard, professionals like RENEE make all the difference.

Thank you Companionlink, and thank you Renee.

The Service is the BEST! I had a glitch and was assisted until I was able to understand and then it all fell into place.

When using Outlook this is the best way to link my laptop to my android Samsung cell!

I got new computers and my Android phone was having problems syncing with the new computer. After finally getting the syncing issues fixed Renee was able to get all of my other questions answered in setting up the phone and computer to work the way I wanted. At least that is so far. We'll see with time how everything works. Thanks Renee.

My syncing was only working one way. My android was not syncing to my Outlook. With only a few questions, Renee C was able to fix it and upgraded me as well.

I needed a replacement for my old CRM and immediately thought of checking out who else synchs through CompanionLink. Well, what a pleasant surprise that they initiated their own multi-PC and Android synch product last year.
And due to some features I have found are more dynamic than my old CRM that are too numerous to list all of them here (like automatic continuous synch and all notes being in one record), I am very happy with the DejaOffice PC CRM. For one thing, the ongoing DejaCloud synch relieves me of the burden of remembering to synch machines before I head out to meetings. Very nice.
Yet most of all, the tech support has been outstanding. The natural serial issues which occur during any major CRM transition along with direction on the program have been excellent... basically cleared up every key concern in just 3 days, which I consider excellent. Thanks to the support folks for rapid email responses and very good direct contact when necessary.
Also an honorable mention to Matthew in Sales who spent quite a bit of time exploring the product with me. He also had the smarts to turn me over to tech support once my questions spilled over into the stuff only they could address.
Very impressed all around.

I use Outlook desktop and only needed an app that uploads my calendar to my Android, without duplicating anything. I tried other apps and they were a mess. CompanionLink for Outlook does exactly what I need. It literally takes 2 seconds to update the DejaOffice calendar on my Andriod phone. Even copies to color coding for each apppointment. I love it. The only thing I had to get used to was using the DejaOffice Calendar instead of the one that came with the phone, which was easy.

I attempted to install a CompanionLink free upgrade and really screwed it up. As a last resort I contacted Tech Support and those folks were so tatally supportive that I was astounded. Even after I gave up midway through, they contacted me and insisted that we continue. They resolved the problem,got me back on-line and I've been enjoying the new link with the ACT program in my Android phone. I cannot heap enough praise on these talented folks.

After emailing a ticket summary of several problems i was having syncing Outlook with DejaCloud to my phone, Renee emailed a detailed, step-by-step solution that was easy to follow. For the first time in 10 years, my 1,104 Outlook contacts ync via Cloud with my new Android phone perfectly. Not once in the past 10 years has this happened. Many thanks to Renee for written solutions that I'll keep for the future. And also for calling attention to an upgrade that i needed.