Reviews - Page 42

Great service and good product

Now syncing as it should! Thanks for your assistance!

That's when you call for help and help is what I got and you'll get. Each situation has it's own dynamic so mine likely won't be relevant to yours but the take away is with supports help you'll be back in business.

Thanks and a huge shout out to Jayce in the support dept.!

Alan

Thomas,
I’ve been using CompanionLink for well over 10 years. I had some issues upgrading to CompanionLink 8 and called customer support. Thomas you were just fantastic!!! You are exactly what customer support and the experience should be.
Once again I want to thank you for helping me resolve an installation problem timely. You were knowledgeable, professional and very personable throughout our conversation.
Kudos to CompanionLink for having this kind of technical support in place.
Many thanks Thomas!!!
JC

Matt,

Thank You for the immediate response to my questions in the email. It solved all my issues.

You are the BEST. Your knowledge and passion of this product is incredible!! You stayed on the phone until everything was completed.

Please let me know how I can tell your Company how very well satisfied I am. It is much appreciated.

Please make sure Matt gets credit for his excellent work.


Respectfully
Nick

Mitchell rocks your support team. he figured out all my complicated issues. give him a raise - or at least a bonus!

thanks so much for the immediate and terrific support. it's one reason I've used your products for a decade. Thanks to Thomas.

In a word their support is extraordinary! Recently I called during a busy time for them, left my phone number and Matt called. How rare it is, in my experience, for a software company to call back.

Matt tackled my problem (it was a mistake I made) and fixed it quickly. I now have access, again, to 5,000+ contacts on my phone. Over the years the few times I’ve needed support, this team has always been knowledgeable, easy to talk with and effective.

In all of the years that I've dealt with Companionlink, there has never been a problem that they couldn't remedy. Must of time it was of my doing, but if the problem was at there end . . they solved it . . and quickly. If only on the other software companies could emulate these folks, there would be fewer disturbances in the Force!

I have been using Companionlink for several versions and years. It simply works. It's intuitive and if there are any questions or issues the support staff is quick and spot on with the proper fix.